[Resolved]  Ibibo Group / Goibibo — cancelling my outstation cab booking at the last minute

My pnr no - carpafci9mk1z64
I booked my outstation cab with this pathetic goibibo company from delhi to agra at 5:30 pm on 24th may. At 5:30 when the driver didn't showed up, i called him and he gave me an excuse that he cannot come. I called the goibibo executives and they told me they are looking into the matter. After multiple calls and wasting my one hour, they called and replied that they can't arrange the cab.
I mean are we fools or what? There are important work and medical emergency. Shouldn't they inform it earlier?
I have to go through lot of trouble by going through offline agencies to book a cab since other online plateforms are asking for minimum 3 hours booking time.
Moreover, they have still not initiated the refund for the booking done. Apart from refund, i want to claim damage charges from them. They just can't escape from giving a hell experience to customer and then calling and saying we will refund your amount.
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Jun 28, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
May 27, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Vaib20,

Greetings from Goibibo.com

This mail is in reference to your booking id: CARPAFCI9MK1Z64.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, we checked your previous communication details with the team. Post your consent, the case was closed on the note of full refund of the amount you paid along with 451 non-promotional go cash in your Go-cash account.

For any clarification or disagreement to the closure provided, please revert on the Ticket #27925770.

Assuring you best of our services.

Regards,
Team-Goibibo
Complaint comments 

Comments

Sir/madam,
i am abdul qaiser, i booked a train on (19-Mar-2019) and payed Rs. 2100, refrence (IMPS/P2A/[protected]/XXXXXXX617KKBK) but its shows successfull but it didnot please refund my money as it has already took 3 months, and your gravience cell is worst service is worst

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