[Resolved] Ibibo Group / Goibibo — cheated | |||||
Sir, i mr. Sandeep agarwal have booked a flight ticket from ibibo.com application. From kolkata to mumbai, flight was on 12/06/2018 the booking file is attached with this email. I have not receieved rs.1200 for the offer given during booking of the ticket that if i pay by my kotak mahindra bank credit card, credit card number being [protected]. Than there would be rs.1200 cash back in my credit card or you can say was a waiver, when i make a payment through kotak credit card. So i made a payment of rs.8044 /- by my kotak mahindra credit card. Whereas i was suppose to get rs.1200 /-cashback on my credit card. But i could see only rs.3274 has been refunded. You think we are fool for a cancellation we will pay you rs.5000/- where is the cash back. Dont think customers are fool and you can cheat and play around with customers. That ' s not possible sir. You have charged and deducted, all cancellation according to airfare rules and regulation. Whatever you wanted to subtract, you have deducted more than rs. 5000 /- its my wish i travel or i dont travel. Rs. 5000 /- deduction, how is that possible? The offer was applicable. Please reverse the cashback of rs. 1200/- mr. Ibiobo orelse i will file a legal suit against your company and highlight the issue and the fake offers you advertise in social media. So that people be aware off. Our money is even very hard earned. You just cant cheat. If required i will email all airlines and aviation ministry that how you are generating money by squeezing customers. Regards. Sandeep agarwal [protected] Was this information helpful? | |||||
Jul 18, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2018 Ibibo Group / Goibibo Customer Care's response Hi SANDEEP, Greetings from Goibibo, This is in regards to your booking ID MSGFYSDVG, We regret the inconvenience caused to you, kindly be advised that as checked and investigated we have already processed your refund so we would request you to wait for 5-14 working days for the amount to reflect in your account. Please find below the screenshot of the refund processed. ACTIONS TAKEN Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] 5284464149216789804070 capture 8044.00 SUCCESS [protected]:56:56 [protected]:56:56 NA [protected] [protected] 5287523041596994304068 refund 3274.00 success [protected]:15:10 [protected]:55:04 74332748165816296729294 We would request you to directly write to Goibibo for any further assistance required. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Regards Akshat Saxena Customer Delight Available on all days from 11:00 PM to 8:00 AM except | |||||
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5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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