[Resolved] Ibibo Group / Goibibo — claim for refund, pnr : hfl9s, flight no ai 174 [protected]/69
MeMeera Nautiyal on Dec 30, 2018
My name is meera and this mail is in regards to the booking done in may 2018 for flight flight no ai174, pnr : hfl9s.
This was my first time when i was traveling with a pet, before booking the flight i had called the air india customer care and asked all my doubts and then i had booked the flight with air india. As i had to carry my pet in the cabin as she weighed less than 5 kgs (She was just 6 months old pup). So as per the air india policy for carriage of the pets in the cabin i had all my documents ready, however, no one informed me to be at airport 3 hours prior to my flight.
I reached airport 1 and a half hour prior to my flight and i asked for my boarding pass. I was told to wait and i kept on waiting. I was given my boarding pass 25 minutes before boarding starts and they didn't allow me to board the flight.
I requested everyone for letting me board the flight as i had my boarding pass with me and pet had to travel in cabin with me. While waiting for that long at the airport, everyone was sending me to some or the other person. They asked me to wait till the pilot comes and confirms my onboarding. I saw pilot talking to one of the executives about my case but they didn't take any further actions.
The pilot seemed to be okay with me carrying a pet as i heard him talking to the executive. As i am a frequent flyer with a pet now. I know all the policies.
I would like to claim for the refund which is rs.17, 844/. I have lost the copy of my boarding pass which was given to me. I had written a mail to air india but they asked me to write back to you.
Their mail says "we regret that we are unable to assist you as the ecommerce section is equipped to provide web support for bookings made on our website, www.airindia.in only."
Thank you meera
Complaint marked as Resolved Feb 8, 2019
[Dec 31, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified SupportIbibo Group / Goibibo Customer Care's response, Jan 08, 2019
Dear Meera Nautiyal
Greetings from Goibibo.com
We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -
• Booking id or
• E-mail id/Mobile number entered at the time of booking.
We await your response to get the matter checked at our end.
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