[Resolved] Ibibo Group / Goibibo — complaint not responded for 5 days

adit242003

from Allahabad, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226025

I have made a complaint vide complaint no 29088047, the complaint was regarding cancellation done through goibibo app accidentally, due to wrong app options, i want to know the cancellation charges, hence i visited goibibo app under head cancellation charges and selected the traveller, further when i clicked on review my cancellation charges, the ticket got cancelled, which i was not intending to do, just because the app had glitch i had to suffer.

Problem in app - if you go to app there are two options, one is for cancellation and another is cancellation charges, i went to cancellation charges and got my ticket cancelled.

How is it possible to get your ticket cancelled even when i didn't go to cancel option.

I have this company 5 days, i was told that it will be resolved on 72 hrs max, still nothing has been done

I request you to please refund my charges, or i will have to escalate it further.

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Oct 2, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Ibibo Group / Goibibo Customer Care's response Dear Adit,

Greetings from goibibo.com!!!

This is in reference to your query regarding the booking ID- N6EWL3ZFA

As per your concern regarding this booking and verified with the Tech Team the cancellation was requested and approved by you only.

The best we can offer you in this case is 300inr as Non Promotional GoCash which you can used while making payment for the future bookings.

Kindly acknowledge the same.

Please feel free to revert to us in case you have any further concerns related to your booking

Regards,
Team- GoIbibo Care