[Resolved] Ibibo Group / Goibibo — complaint regarding, hotel regency surat | |||
I have booked hotel regency surat from 10 till 12th july. After reaching hotel they don’t have any service and for parking they were very harsh n blur that they are not responsible for our car which was parked in front of there property. They don’t even proving any space or guard for that car parking Being a central employee i know all acts and rules but it’s my complain against your company and services and against hotel too. Either refund my money or just shift me to a better hotel with parking security Was this information helpful? | |||
Aug 12, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear Skounkii Budakoti, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I have booked paid seats, but the seats are not reflecting in my itinerary. Could you please update on same. Thank you!