Ibibo Group / Goibibo — Convenience fee deducted in refund

Address:

Rajkot

This is in reference to booking id: n6egfbmff

You have deducted gi convince fee in refund which is not acceptable, i should have been given full refund.

Please note that it is not to be treated as cancellation since due to covid impact flight was not available and also we were not in position to travel / were not allowed to travel as per government guidelines.

Airline also given full refund to you and you should also pass full refund to customer without deducting convince fee.

Once again request to arrange for refund.