[Resolved]  Ibibo Group / Goibibo — customer care not responding

Website:Www.goibibo.com

Mfkjc7 this is my pnr. For over 4 days i am trying to get in touch with customer care. All their numbers have automated answer sating that we are facing too many calls so use the app and thet send a link. Ysing that link is futile. Days are passing by and the fares must be increasing and will cost me more to reschedule. But i guess goibibobhas a delibrate way to not be avilable to its customers so that they dont have to refund any amount. The experience with goibibo is so bad that once this trip of mine gets over i shall never ever use tgeir services. Imagine after booking you cant change anything since thier customer care is just not reachable. Call in morning noon ecening late night at any of the numbers... But everywhere the same... We are facing a lot of calls sonuse the app... Worst service provider. If there is anyone responsible at goibibo then pkease call me at [protected]. I am begging you for my own money.
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Oct 26, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Yaatendra,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.
Verified Support
Sep 24, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Yaatendra,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our team has already advised your concern and connected you with the airline multiple times.

Please let us know if you need further help.

Assuring you best of our services.

Regards,
Team Goibibo.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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