[Resolved] Ibibo Group / Goibibo — Customer service and cancellation policy | |||||
I Booked a bus ticket for bangalore to Chennai, no cancellation policy was available at time of booking. Due to an emergency, I calmed goibibo after 5 mins to cancel the booking, they said no refund as per cancellation policy (which was not mentioned while booking). I was on a call for 22 minutes and call was disconnected by goibibo as I asked to transfer call to manager. Worst customer service ever. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 Ibibo Group / Goibibo Customer Care's response Hi Manikandan, Greetings for the day! This is in regards to your booking query. Thank you for writing us and we do regret for the inconvenience caused. We would request you to kindly share the bookingID so that we can check the same. Thanks & Regards Harjot Singh Go Care Team Goibibo Phone:[protected] | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
There has been illegal transaction for IBIBO WEB PVT LTD GURGAON IN.