[Resolved]  Ibibo Group / Goibibo — Deduction from amount and not as per rules.

Address:	Thiruvananthapuram, Kerala, 695002
Website:	www.goibibo.com

Hi,
Hi, myself rakhee jash is a travel agent from global travel services. I booked hotel mahamaya palace for my brother mr. Kaustabh kundu. Booking id: htlwsuaunw and htl4hzbtw2. I already spoke to customer care and they told they will give another hotel sara for us.
I booked that hotel for my brother personally. Not from any travel agency. Last hotel mahamaya palace was under renovation and they cant accomodate my relatives. So this is the mistake from goibibo.
As i told i have booked this as a personal and not from my agency, from goibibo they are asking i cant book because i am attached with a travel agent. Ok. Then i wanted to cancel my booking and wanted my amount refunded in my account. I dont wanted as a go cash. Because as a travel agent i cant book in future also through goibibo.
But they deducted 2% amount from my booking amount.
I understand as a travel agent they had to cancel my bookings because it was written in there terms and conditions. But there is nowhere written they can deduct 2% for this. They cheated me and i want this solution.
I cant book a hotel personally through go ibibo?
Now if you cancel hotel and dont provide another hotel then my relatives will be in a problem.
We dont expect this inconvenience from goibibo.