[Resolved]  Ibibo Group / Goibibo — delay of refund

Address:

Jalandhar, Jalandhar, Punjab, 14002

I have booked hotel online via goibibo. Booking id was htl54fubu4. I have got confirmed booking upon reaching hotel, they denied to provide an room to us and said we don't accept online booking. If they don't accept online booking, then why it is listed on goibibo site and why goibibo taking money from customers did they accept online payment and generate confirmation voucher. Then after i cancel my booking on 7th morg around 7am and i got all confirmation mail and 1 phone call that we have generate refund for you they have sent just an confirmation code of refund[protected] but i have not received any refund of my amount and that was 1670rs. There customer care also not responding properly u can not make direct call to customer care when u call ‭[protected]‬ and ‭[protected]‬ only computer picup call and not direct connect to customer care it’s very difficult to send message to customer care only computer reply on goibio application its very very ridiculous and nonsense i am very much disappointed with the service of goibibo. My first experience was very good they refund my amount with in 5 to 10 min i think that was trick to attract new people that they are giving very good and fast service... Plz i want my refund immediately... Do me an favour thx