[Resolved]  Ibibo Group / Goibibo — denied check-in by the hotelier in spite of confirmed booking and payment taken in advance.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.goibibo.com

I did an advance online booking with goibibo with following detail
Hotel - apple pie
Location - noida, sector 30
Count of rooms booked - 3
Date for which reservation done - 12-dec-2018
Advance booking number - htldzmbddx
Payment was made for booking online at the time of booking. On the day of check-in, we are 6 people for 3 rooms and when reached the hotel, they clearly declined about the booking and any relationship with goibibo. When reached the customer care of goibibo, they put me on hold for 45 minutes, not able to resolve the issue inspite of false assurance and then promised to give a call back with resolution. No return call received, i called them multiple times in next few hours with no help and we end us sitting like # at the hotel reception for couple of hours. Our group had 4 elderly people who has gone through so much of pain due to this issue. No response or call back from the customer care and we end up being on the road. How can goibibo be so careless and cheating people. I have travelled so much in india and aboard but has not seen anything like that ever before. I will alert and alarm all contacts not to go with goibibo who can easily put you in trouble and become a victim of their wrongdoings.