[Resolved] Ibibo Group / Goibibo — did not received refund

[Resolved] Ibibo Group / Goibibo — did not received refund

L lavish nagpal from Ahmedabad, Gujarat

On 1st of april i made a booking on Goibibo from cheenai to delhi for 15th of april and operator cancelled my ticket and i talk to them regarding refund they said you will get in within 7-14 days but till now i did not received money yet. Recently also i talked to them but they always claims that you have to wait for more 14 days.. And after every 14-15 days later them claims the same argument...Please check it issue you can check the attached picture... +1 photos Was this information helpful? No (0) Yes (0)
Jul 1, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 22, 2018 Ibibo Group / Goibibo Customer Care's response Dear Lavish, Greetings from Goibibo.com We tried to pull up your booking details with your e-mail address and screenshot information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check the refund status ASAP. Also, please share the complete e-mail you received on cancellation and refund from us/airlines. We are awaiting response from your end. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight Team Verified Support May 23, 2018 Ibibo Group / Goibibo Customer Care's response Dear Lavish, Greetings from Goibibo.com We are still awaiting your response. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check the refund status ASAP. Also, please share the complete e-mail you received on cancellation and refund from us/airlines. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight Team
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