[Resolved] Ibibo Group / Goibibo — didn't get a refund for goibibo system error | |||
Events: Booked a round trip from hyderabad to bangalore. Opted for airport cab from bangalore airport to the city. Issue: -received a message stating the cab is for "drop to hyderabad airport". -tried to book the cab from the link given only to find that the destination was prefixed to "bangalore airport" (Looks like a system bug as in none of the scenarios bangalore airport could be the destination by default.) anyways, the cab was booked from hyderabad to bangalore after which i could find the cab booking department's number in the booking page. I cancelled the ticket and raised a request for refund on the same. Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Niroj Behera, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support May 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear Niroj Behera, Greetings from Goibibo.com This mail is in reference to your booking id: CARPW1J5FOORNY4. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27590105. For any clarification, please revert on the Ticket #27590105. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Booking Id: NSGLD2MWD
Trip ID CARPW1J5FOORNY4 for Cab booking
HSN/SAC number :998551
Email: nrjbehera3gmail.com
Mob:[protected]
Please let me know if you need anything else