[Resolved]  Ibibo Group / Goibibo — extra amount deducted while booking hotel instead of the price that was shown

I have been mailing since yesterday regarding this issue.. I have booked a hotel room in pondicherry yesterday for which the amount that was shown rs. 443 (After it was automatically deducting my gocash & gocash+ amount from the original price of rs. 1245). But after payment, the entire amount was deducted from my bank balance. Please do the needful and contact me as soon as possible.
Thanking you
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Jun 25, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
May 19, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from goibibo.com

Please help us out with the booking details in order to check and get you the satisfactory resolution.

Kindly share us the complete details like your Booking Id, Email id, and Contact number.

We appreciate your patience.

Regards,

Peter Sampat

Customer Delight
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