[Resolved] Ibibo Group / Goibibo — extra baggage allowance for student

Parth Nikumbh

from Vadnagar, Gujarat

Address:

380028

I booked my flight on 17 dec from amd to toronto. I will travel through my student visa and i mentioned it when i was booking my ticket. Till i get only 2 check in pieces allowed while according to het airways policy they allow 3 check in bags for students and they told me i have to concern to goibibo for this matter. I made call in customer care and they told me that they call me back in 1 hour but it has been 24 hrs but i didn’t have any call or mail from goibibo. Please help me resolve my problem because i will go abroad 1st time and as a student i have to carry lots of things with me.

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Dec 3, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from goibibo.

We request you to share your contact number with booking ID so that we can call and assist you.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Verified Support

Oct 31, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from goibibo.

Please be informed that extra baggage on student visa is allowed on few specific routes decided by the airlines.

As we did not hear from your end since 4 days, we are forced to close the ticket for now.

Please feel free to write us for any future query and reopen the ticket, we are just an email away.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]