[Resolved] Ibibo Group / Goibibo — failure in paying out refund amount

[Resolved] Ibibo Group / Goibibo — failure in paying out refund amount

S Satish Boddapati from Mumbai, Maharashtra

I have booked accommodation at batasia loop homestay in darjeeling from 5th to 7th june. Attached is the detail of booking. Upon reaching the hotel at 9 00pm, the hotelier rejected our accommodation saying the home is already full (Hotel contact number [protected]). Upset by this along with my family, i searched for another accommodation and checked-in at midnight 11 45 pm. I have raised a complaint bearing ticket number 23730495 in goibibo after several customer calls. From last 20 days, i am begging them for atleast refund the booked amount, but to no result. My details: Boddapati satish Booking numbers: htcrp3b8531 (Gibibo refunded) Htcrp3b8532 (Goibibo not yet refunded) Booking dates: 5th june to 7th june Hotel: batasia loop homestay, darjeeling. +6 photos Was this information helpful? No (0) Yes (0)
Jun 28, 2018 Complaint marked as Resolved Finally, GoIBibo has credited the amount. Appreciate the service provided by consumer complaints forum Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr. Gill, Greetings from Goibibo This mail is in regards to your query against booking id : HTCRP3B853. As per our conversation regarding your booking refund please find the Bank reference no. for your booking Refund and kindly check with your bank once, if in case you have not received the same. Already refunded at Payment gateway amount 9948.0 bank reference number of refund 5282657765106148304065 Already refunded at Payment gateway amount 4270.0 bank reference number of refund 5300137165116531704021 Please feel free to write us anytime. We are just an email away to assist you. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Sat) Jun 27, 2018 Updated by Satish Boddapati I spoke with Axis bank customer care department. They said that there is no transaction of the amount 4270 and bearing the reference number. As it is a credit card department they said they wont search by using the reference numbers.. They inturn asked me to check with GoIBibo. They haven't refunded the amount. Verified Support Jun 29, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr. Gill, Greetings from Goibibo This mail is in regards to your query against booking id : HTCRP3B853. Thank you for reverting and we would request you to kindly share the bank statement from the date of transaction till today. Regards, Goibibo Team.
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Satish Boddapati

from Mumbai, Maharashtra

I spoke with Axis Bank (credit card department) and they said that there is no transaction with the reference number given by you. They inturn asked me to check with GoIBibo.

Axis Bank Customer Care

from Pune, Maharashtra

Hi, thank you for reaching out. We request you to elaborate your concerns via DM, along with your number. We are here to help! Regards, Team Axis Bank.