Ibibo Group / Goibibo — fake advertisement about 100% money back guarantee in case of back service

Address:

5th Floor, Good Earth City Centre. Sector-50, Gurgaon-122018. Haryana (India).

My booking id is - htlzy2kf6f
I had booked a hotel in kolkata under the 100% assured money back guarantee,
But after checking in, i got no wifi, nor tv service, nor toiletries.
Will i pay 1077/- rs just fr getting a bed? I missed my online work from home because of no wifi,
My grandmom - a cancer patient had nothing to do for timepass as that the tv that was provided in our room was not working, even after repeated complains, the hotel people didn’t change the tv,
Next day after checking out, i complained to goibibo and they are saying sorry the the inconvenience but hotel is not ready to refund,
Can i know what kind of hotel will give the money back after taking it?
Obviously none.
I booked through goibibo not through the hotel directly so i’m not bothered what they are saying.
I also have proof for their pathetic service, i got videos and pics of the room (Where i was staying)
Goibibo is just doing fake advertisement, such company must be sued and shut down, they are just looting common people.