[Resolved]  Ibibo Group / Goibibo — fake booking

Address:Ibiboo group ,Good earth city centre, sector 50,Gurgaon 122013, Gurgaon, Haryana, 122013

Reference to booking no htl8pvfe8a for hotel by full payment. Hotel people refused check in as goibibo has not paid them. This was brought to notice goibibo vide their tickets no 27432926, 27432915, 27426034, 27416197 but they reverted. Finally they agreed full refund and compensation but even no refund has come. I had to pay from my pocket after obtaining a letter from hotel that was fake booking. Booking was for holiday inn shangai from 8 th to 11 this month. Booking in the name of beena cherian
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May 29, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Cherian K C,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLIIOS8PVFE8A.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27416197 and 27429387.
Also, please share the payment slip/receipt of the booking amount you paid at the hotel, if not refunded in your account till now.

For any clarification, please revert on the Ticket #27416197 and 27429387.

Assuring you best of our services.

Regards,
Team-Goibibo
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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