[Resolved] Ibibo Group / Goibibo — fare offers removed while payment

Ferdie Larson Dsouza

from Thanjavur, Tamil Nadu

Website:

www.goibibo.com

I was booking a flight ticket on goibibo.
Booking ref : gofldd210d[protected]
Date of booking :[protected]
My ticket was for 4599, then using the offer they provided, there was a discount of rs.1000. So the total amount shown was 3599. Then it went to the payment gateway, which deducted 4468.

How did you achieve the magic number? How can you change the amount once you go to the payment portal?

Now the customer care says that never happened. They have a festive offer going on (Image is attached).

So they change the amount once you reach the portal?
They could charged 15000 to make more money.

+1 photos

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Nov 25, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ferdie Larson Dsouza,

Greetings from Goibibo.com.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have already checked and processed 1000 non-promotional gocash post taking your consent.

Assuring you best of our services.

Regards,
Team Goibibo.