Ibibo Group / Goibibo — feel blatantly cheated out of booking and money both

Nandi.P.

from Mumbai, Maharashtra

Address:

GOIBIBO

How we were denied check-in after they took full payment in advance (Goibibo hotel booking id htldsjhw7 on the grounds of some term citing "local id" they use for this racket even mentioned in their policy not even mentioned (Or only mentioned only in small print?).

Whats even worse?
Goibibo link /scheme of *money back guarantee* - https://go.ibi.bo/EXAaeT seems to be another big lie!

Fyi : we even called the hotel prior to reaching and also presented driving license, but in vain and goibibo's staff aditya grover was also made aware immediately, but in vain. Instead goibibo seems to be involved in this racket, just by the fact that they have confirmed "no refund", forget an apology for the trauma caused!

Screenshot of the hotel policy from this link: https://www.goibibo.com/hotels/detail/searched-hotel-in-city[protected]/?fbclid=IwAR1YIQBXoLRhKzUjS3UO4...⇄

+1 photos

Was this information helpful?

No (0)

Yes (0)

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nandi.P.,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nandi.P.,

Greetings from Goibibo.com

This is in regards to your booking id - GOHTLDMOBDSJHW7D.

Please find attached the hotel policies mentioned on your voucher. We have checked with hotel for refund but they have denied it because policies are clearly mentioned on the voucher.

As per your email it does mention that local id is not allowed. We can only abide hotel policies in this case as information was provided by us at the time of booking.

For any clarification, please revert on the Ticket #27826045.

Assuring you best of our services.

Regards,
Team-Goibibo

May 18, 2019

Updated by Nandi.P. ALSO, IF GOIBIBO must IMPOSE this MORAL-POLICING, How ETHICAL is for you to ACCEPT FULL PAYMENT without asking for submission of the ID when booking just so the process is at least HONEST, even if REGRESSIVE?

Or at least REFUND in full even if you overlook the mental agony and harassment?

Many would view this as DELIBERATE tactic by GOIBIBO to encourage CHEATING its customers. ANY explanation for this, GOIBIBO?