[Resolved] Ibibo Group / Goibibo — flight cancellation by goair

madhavsanzgiri

from Mumbai, Maharashtra

Address:	South Goa, Goa, 403801
Website:	goibibo

Please provide compensation for cancellation of goair flight on july 4thfrom mumbai to goa Pnr J7MDWJ.Also let us know who would compensate us for overnight stay in mumbai new flight tickets and loss of one working day
The goair counter at mumbai airport has taken a written complaint but they refused to make any alternate arrangements or arrange stay in mumbai. they asked us to contact the booking portal for compensation.please let us know at the earliest

Tanvi Sanzgiri
Savita Sanzgiri

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Aug 20, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by madhavsanzgiri No response for 1 week...Not professional on your part.Kndly respond urgently

Verified Support

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Madhav,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we do not have any control over the day to day workings of the airline.

We would request you to kindly check it with the airline regarding the compensation.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Updated by madhavsanzgiri If you do not have control over the airlines you should stop doing business.It is your joint responsibility to provide safe and timely service and in our case adequate compensation .If i do not receive a proper conclusion to my complaint please be advised that i intend to pursue this matter to whatever level i need to.
you cannot getaway by shirking your responsibility in this matter.