[Resolved] Ibibo Group / Goibibo — flight cancellation without intimation nor rescheduling | |
I had booked my international travel round trip from Muscat to Bangalore three months in advance only to know that my flight is cancelled without any prior notification neither rescheduled. I was made aware of this information only when I reached the Airport in the evening on 6th June’19. Booking Id: AMDJAPJQD Booked on Fri, Mar 15, 2019 Compliant Number: 28033361 Questions to be answered: 1. Why there was no prior notification on cancellation of flight EK2037 scheduled at 8:25:00 PM MCT from Muscat to Dubai. 2. Why nobody contacted me for rescheduling this or to arranging alternatives – showcases how proactive the service is. 3. Even after highlighting the issues to customer care there was no resolution or workaround for hours on call. 4. Alternatively even after sharing details of EK865 & EK568 flight availability was very much available on the same day at 7.10 PM MCT, Emirates team declined to arrange the same and instead offered me a flight which was scheduled after 24 hours on the next day – which seems ridiculous and unimaginable offer. 5. Also Anjan (customer care executive) confirmed there cannot be any alternative flights on the same day from a deferent service provider as the same is against their policy. 6. With all this happening team happily offer to refund the booking amount which was done three months back without any logical solutions 7. This resulted for me to book alternative flight on my own and had to travel to Kannur and then reach Bangalore by road – which made my travel unimaginably tiring and made me look like a fool to trust GOIBIBO and its partners to be my travel agent when simplest of things cannot be solved. I would demand repayment of all my extra charges incurred due to cancellation of my flight booked including the flight I took to Kannur and road travel expenses to Bangalore and arrange my return travel to Muscat as well. Was this information helpful? | |
Aug 17, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Abhishek S P, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLId7cda[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jul 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Abhishek S P, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLId7cda[protected]. We request you to share the e-tickets and other expenses payment receipt/bills/invoice, for further validation. Awaiting your response. For any clarification, please revert on the Ticket #26712641. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jul 16, 2019 Ibibo Group / Goibibo Customer Care's response Dear Abhishek S P, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLId7cda[protected]. We are still awaiting your response. Request you to share the e-tickets and other expenses payment receipt/bills/invoice, for further validation. Awaiting your response. For any clarification, please revert on the Ticket #26712641 and 28033361. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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