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[Resolved]  Ibibo Group / Goibibo — Flight cancelled Airline processed complete refund and goibibo has not processed refund.

I made Indigo Airlines International flight booking from goibibo.com Airline cancelled flights and processed refund on 25 March 2020. Goibibo has not processed refund then. Reached out several times they only mention that refund processed and declined by bank. They do not have any ARN number even upon their request I have sent NEFT details but no refund. It's been 3 months still no refund.

Flight cancelled Airline processed complete refund and goibibo has not processed refund.
Flight cancelled Airline processed complete refund and goibibo has not processed refund.
Complaint marked as Resolved 2020-07-22 17:09:09
Refund received contacted via twitter

Complaint Status


[Jun 26, 2020] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Updated by AshishN Jul 08, 2020
Why has complaint been marked as resolved I have not received any amount yet. Are you guys running fraud business??
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Goibibo has asked for NEFT details and cancelled check twice an still keep responding that refund will be processed to original mode of payment whereas they said it's getting declined as it is old transaction. Do they really care to refund customers money or just want to use it.

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    code
    Customer satisfaction rating
    47%
    Complaints
    3089
    Pending
    38
    Resolved
    1424
    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    location
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018