Ibibo Group / Goibibo — flight cancelled to almaty, georgia jql69v

 
1 Review
India
 RAJDEEP TOOR on Apr 18, 2019
My pnr jql69v, got msg from air astana saying that the flight to almaty is cancelled for 24th may.

Air astana will initiate the 100% refund thru goibibo only, as i booked the flights thru your website.

Non of your phone numbers are working and email is getting auto response.

I need to talk to your rep. So that the refund is processed asap.

Plz contact me on my email
[email protected]
Ph +91 [protected]

Plz response

Complaint Status


[Apr 18, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 18, 2019
Dear RAJDEEP TOOR,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIANDbd25f[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27541601.

For any clarification, please revert on the Ticket #27541601.

Assuring you best of our services.

Regards,
Team-Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 24, 2019
Dear RAJDEEP TOOR,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIANDbd25f[protected].

We checked booking details and observed that our team already reverted with the closure, stating full refund has been processed from our end.
It may take up-to 5-14 working days for the refund to reflect in your bank account.

For any clarification, please revert on the Ticket #27541601.

Assuring you best of our services.

Regards,
Team-Goibibo
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    Ibibo Group / Goibibo - flight cancelled to almaty, georgia jql69v