[Resolved]  Ibibo Group / Goibibo — flight rescheduled after booking

Address:Mumbai City, Maharashtra, 400061
Website:www.goibibo.com

On 8th of oct 2018, i booked a ticket for 1st nov 2018 through the goibibo mobile app and for that i paid rs 300 extra for a free cancellation but what i recieved is a ticket for 31st oct and that too on partial cancellation charging rs1800 for the cancellation.

Now i'm unable to connect yo the customer service as they have two no. S available online noth of which are not working.

I've also put a grievance with request id 25105748, but haven't received a reply yet.
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Nov 16, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Lakhan,

Greetings from Goibibo.com.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, we tried calling you, however, call went unanswered.

Please advise when you are trying to cancel the booking online, what is the refund amount you can see.

Assuring you best of our services.

Regards,
Team Goibibo.
Verified Support
Oct 11, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Lakhan,

Greetings from Goibibo.com.

Please share the details so that we can take it further.

Please note: This is a zero cancellation booking. Deduct only conv. fee and insurance penalty in case of cancellation. Please check for 25 hours window, cancellation should be performed before 25 hrs only.

Assuring you best of our services.

Regards,
Team Goibibo.
Complaint comments 

Comments

Dear BHAG TELI,

Your request for Goibibo Flight Booking via Kotak Mobile Banking has been processed successfully on 29-SEP-2018.

Transaction details:

Credit Card Number: xx0180
Amount: INR 6062
Transaction Reference Number: [protected]
Hello I have done two booking today and yesterday but both r failed but till now I didn't receive my money back to bank account and chat people are not respondig

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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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