Ibibo Group / Goibibo — flight ticket booking

On 15th feb 2020, i booked the air india flight ticket (Delhi to hyd) in goibibo for 20th feb. Amount was deducted but status was shown as booking confirmation pending. I had contacted the goibibo customer care and they told me that the status would be finalized after 30 minutes. I contacted them after 30 minutes and they asked me to wait for 24 hours. After 24 hours i contacted them again and they told that they couldn’t finalise the status of my booking and asked me to take refund. I rejected the refund and asked customer care to connect the call to higher official. The official named rahul told that i definitely had to take refund and i told no to him. He told me that he initiated the process of refund without my acceptance. My trip was cancelled due to their negligency and i had to book another ticket which costs rs. 10, 000/- more than the previous one. Its probably they faked the status of my booking because i booked it in less cost than usual. I hope u take the severe action on them.