[Resolved] Ibibo Group / Goibibo — flight ticket cancellation and refund request | |||
I am sorry to write you but i don’t have any choice left as your customer service team incapable to understand my enquiries and i am attaching the print screen of the chat message how they were frolicking. I have booked my ticket from goibibo which i always favor but after this episode it indeed make me to volte-face twice to booked ticket from goibibo. I have booked ticket dated 6th december 2018 at 3.37 pm while driving back from my hometown and i have clearly stated in your goibibo application from patna to new delhi and you know this is the first time your apps reserved the ticket from varanasi to new delhi instead of patna and after i received a message, the print screen attached at 3.37 pm i was traumatized and even if you can see your system log i have never keyed varanasi. Subsequently i have to travel urgently to new delhi i instantaneously cancelled my ticket within a minute time at around 3.39 pm and i received message that your flight booking psgjp2mgg is now cancelled and we have processed your refund of inr 1158. I was so stunned that i have paid inr 4798 and because of your app error, and i have cancelled my ticket within a minute your company have deducted almost 76% amount which essentially indignant me. If you look at the antiquity i always favor go ibibo and i believed that i will chat later on to your customer care executive and ask for my refund amount in detail. Immediately i booked my another ticket from patna to new delhi from your go ibibo app and paid another inr 7246. My only query to you is “is this my slip-up of which i have to agonize” Also i have ask your customer service team “ how you are going to refund my money since i have booked this from my nre account and you cannot deposit on my nre as only foreign income remittance allowed and i thought if they will ask i would provide my nro account so that atleast my refund get process. But no one understand my queries. They told me that they are trying to reach me and i had given my uae number to call however no one least bother to respond me back. Was this information helpful? | |||
Jan 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 Ibibo Group / Goibibo Customer Care's response Hi ajayjha7860, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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