[Resolved] Ibibo Group / Goibibo — flight ticket payment issue

Sjsom

from Bhubaneshwar, Odisha

Address:

411015

I booked a ticket from Goibibo app...From Mumbai to Bhubaneswar via Hyderabad...I paid 8778 via Google pay...And the amount was immediately deducted from my account once I tapped on payment...but my booking failed due to some reason...I contacted goibibo and I was told that money was not received by goibibo team and I should speak to my bank...Now it's been 4 days and I have spoken to my bank and they said that money has been deducted from your account and has been received by goibibo team and they have also shared me a transaction details which clearly shows money is successfully transferred and it's with Goibibo. Everytime I speak to Goibibo team they say talk to your bank they are the one who will initiate your refund and bank says money is with Goibibo..Now I want help and my money back.Please help me.

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Mar 15, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by Sjsom Goibibo team contacted me and told me that my issue would be resolved but it's been 3 days now, I'm getting the same mail everyday that they are working on it and will update me soon..I don't know whats going on and what's the status now! It's been 10 days now and money is still stuck somewhere

Verified Support

Feb 10, 2020

Ibibo Group / Goibibo Customer Care's response Dear Sjsom,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care