Ibibo Group / Goibibo — Flight Ticket Refund Not Received

Air Asia has refunded our ticket booking amount and sent email confirmation as well as message, however Goibibo is holding that money from last more than one month. As a agent for this booking Air Asia is refunded money to Goibibo account.
This is not correct and my amount should be refunded by Goibibo on immediate basis.

Air Asia Booking ID reference: Y5C2KA
Goibibo Booking ID reference: NAKY5C2KA

Refer to attachment mentioning communication from Air Asia.

Regards
Manish
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jun 04, 2020
Updated by [email protected]
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This issue is still open. Please let us know if some response.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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