[Resolved] Ibibo Group / Goibibo — flights of 2 different airports scheduled in kuala lumpur for indians

Midhun John

from Mysore, Karnataka

Address:	Thrissur, Kerala, 680306
Website:	Goibibo

I booked return tickets from phuket to kochi through goibibo. It was scheduled as 2 flights - 1st from phuket to kualalumpur and 2nd from kualalumpur to kochi.in that form while booking it was mentioned to take transit pass at kualalumpur airport. But when we asked immigration there there is no transit pass for indians and paid 15k for taking visa.

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Dec 21, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr John,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]