[Resolved] Ibibo Group / Goibibo — fraud debit of money

Arthur Joshu

from Mumbai, Maharashtra

Address:	Tirunelveli, Tamil Nadu, 627007
Website:	ibibo

Yesterday i booked a complaint regarding my refund.
My booking id is trndf4hv24w67z
Today they called me in the number +[protected] and +[protected]
He asked me my mode of payment and asked my card number and cvv and also the otp. After that i received a msg that rs.3000 is debited from your account. You have to look upon this and pay my compensation or else i will move to the consumer court. C

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Oct 14, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Ibibo Group / Goibibo Customer Care's response Hi Arthur Joshu,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that we have already processed the refund of the failed transaction.

We would request you to kindly share the bank statement where INR3000 has been charged along with the contact details from where you had received a call.

Assuring you best of our services.

Regards,
Team Goibibo.

Sep 12, 2018

Updated by Arthur Joshu As per your request I have attached the details i.e.The number from which I received the call and the bank statement from 4/09/2018 to 11/09/2018 via screenshots.My booking id:TRNDF4HV24W67Z
Contact num:[protected]
E-mail:[protected]@gmail.com

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Comments

asgurusar

from Raipur, Chhattisgarh

I have booked ticket 1st of sep 2018 from goibibo app. My goibibo mob no. [protected], But it was initially shown processing payment i had waiting but payment was failure 2 time of 1st sep and money deducted 1st sept. Rs. 1676.96*2= 3353.92. Rs. 1676.96 refund on 3rd sep but 2nd deducted amt not refund.