[Resolved]  Ibibo Group / Goibibo — fraudulent in gst invoices of hotel bookings

Address:411027

Goibibo is cheating their customers very smartly.

I booked a hotel through goibibo generally i get the invoices from the hotel but this time hotel didn't shared me the invoice as the the fare which was charged from goibibo was higher then the hotel and then the hotel staff denied to give the gst invoice.

Now i asked customer care executive of goibibo for the invoice they had given me
Was this information helpful?
No (0)
Yes (0)
May 3, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Anuragazadgupta,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo
Mar 12, 2019
Updated by Anuragazadgupta
Name:- Anurag Gupta
Mob:- [protected]
Email:- anurag.[protected]@gmail.com
Check in date:[protected]
Check out date:[protected]
Booking ID:- HTLY8942KQ
Invoice amount by hotel:- 4965
GST amount charged by hotel:- 757.38
Invoice amount by goibibo:- 5900
GST amount manipulated and given by Goibibo:- 900
Mar 13, 2019
Updated by Anuragazadgupta
This want the problem is with goibibo they don't reply to their customers
Mar 17, 2019
Updated by Anuragazadgupta
Still I didn't get any revert from Goibibo
Verified Support
Mar 19, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Anuragazadgupta,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDY8942KQ.

We checked booking details and observed that our Management team is already working on your concern and will connect with an update shortly.

For any clarification, please revert on the Ticket #26464916.

Assuring you best of our services.

Regards,
Team Goibibo
Mar 24, 2019
Updated by Anuragazadgupta
I posted this complaint in this consumer forum on 10th of March (issue is of 23rd Jan) still Waiting for the resolution. Can some some Pls help me out to get it resolve as these guys don't have any self respect.

I also have write a mail to the CEO and the Management then too I didn't get any response. This shows their culture of working.
Verified Support
Apr 01, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Anuragazadgupta,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDY8942KQ.

We checked booking details and observed that our Management team already replied with the closure, GST invoice for the booking has been shared which you can reimburse.
Further, we can offer you a refund of the difference amount.

Please refer to the ticket# 26464916 and share your consent at the earliest.

Assuring you best of our services.

Regards,
Team Goibibo
Complaint comments 

Comments

this is what the problem is with Goibibo they don't revert.
Ravipal

I won't give my concent with this resolution.

And by the way when you are asking me to pay 4900 from my own pocket then what's so big deal in paying another 1000.

Let those bucks be in your pocket let your organisation be rich by such kind of frauds.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5114
    Pending
    0
    Resolved
    1765
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information