[Resolved]  Ibibo Group / Goibibo — go cars i did not get any support on the car services and neither i am able to get any refund

Address:Pune, Maharashtra, 411026
Website:Goibibo.Com

I had booked a go car and received confirmation that my booking is confirmed however i got a call from one of the executives just 2 hours b4 that there is no car available on that route
Last min i asked if they can help me with some air tickets rather me searching online and the team could not assist me.

Irony was the driver calls me in the morning and said "i had slept and couldn't come can i come now"
If the team would have given me driver details i would have somehow chased
Him in the evening and continued my journey
Now i ve still not got any refund
The ivr says we are experiencing a high call volume and there is no response on the ticket as this journey is not on the list

Need immediate assistance
Regards
Kiran dive
[protected]
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Mar 4, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Kiran_Dive,

Greetings from Goibibo.com

This mail is in reference to your booking id: CARPAF7U69TXUFC.

We checked booking details and observed that our team already reverted with the closure, stating credit of 2500 processed in your goCash+ account.

Cashback : 2500
success
Jan. 9, 2019, 7:24 p.m.

For any clarification, please revert on the Ticket #26054362.

Assuring you best of our services.

Team-Goibibo
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