[Resolved]  Ibibo Group / Goibibo — goibibo - airlines cancelled the flight and goibibo didn't refund the amount

We have booked jetairways flight (9w233) ticket with pnr: kyplst on february 27th, 2019 through goibibo for travelling on may 1st, 2019 from toronto to new delhi via amsterdam. Jetairways has cancelled the tickets mid april and goibibo being the responsible organisation has not refunded the amount yet. We have been continuously following up with goibibo through emails, phone calls, twitter, facebook but receiving unsatisfactory response every time. It's extremely disappointing and frustrating at the same time when there is no resolution even when its nearing 4 months.
Please address our concern asap!!!
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Sep 30, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Krish,

Regret the trouble caused to you by Jet Airways flight cancellation.

We are incredibly sorry that you have been waiting for the refund to be processed. We are fully aware that the pain that you cite is not isolated to you but to thousands of other customers who booked with Jet Airways. The situation of Jet Airways is well known to all us, and we are trying to help every customer impacted by the Jet operational disruption.

We are tirelessly chasing Jet Airways for refund, and the moment we would receive it we would initiate the refund process.
We are sorry once again and what I can assure you is that Go-Ibibo is not holding your money and never will. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from, including airline's website. We thank you for being supportive with us.

We are always there to help you and will keep you posted on your refund

Regards,
Team- GoIbibo Care
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