[Resolved] Ibibo Group / Goibibo — goibibo book rooms which are not registered with them.

dipesh kaushal

from Mumbai, Maharashtra

Address:

Chandigarh, Chandigarh

Yesterday we are traveling full day to get rest we booked a hotel at chandigarh hotel anmol. Later night near 1.30 am we reached hotel and hotel denied to give the room which is booked on goibibo
They ssid we are not registered with goibibo and we faced lot of trouble at midnight, its really a harassment. Now neither goibibo refund our payment nor they picking my phones or query. Please help kn this

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Oct 5, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

Ibibo Group / Goibibo Customer Care's response Hi
Dear Guest
Greetings from Goibibo!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This mail is in regards to your Booking Id - HTLECX3UGW

As per our telephonic conversation we cancelled your booking i hope your query has been resolved So i'm going to resolve your query from my end right now but if you have any issue in future then you can revert on the same mail and this ticket will get reopned.

Inconvenience caused is deeply regretted and your patience is highly appreciated.

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Or Please feel free to contact us on[protected]

Regards,
Team- GoIbibo Care