[Resolved]  Ibibo Group / Goibibo — goibibo did not process my refund

Website:www.goibibo.com/flights/?utm_source=google&utm_medium=cpc&utm_campaign=DF-Brand-EM&utm_a

For my booking id: GOFLDMUANDc442c[protected].
The booking was not confirmed as the price of the first flight got revised.
I received a mail stating that the full refund for my booking has been processed.
But I can still see the second flight as confirmed.
Upon calling the executives, they mention that we wont be able to fully refund the charges for the second flight as it is confirmed. Why will I accept a partial booking and pay for it? The other flight is of no use to me and as I did a complete booking which got cancelled. I need a full refund for my booking as commited by them over the attached screenshot of the mail.
Upon calling, they raised a ticket for this and commited over call that they will revert back within 24 hrs but i didn't receive any call.

I needed a full refund for my booking as commited by them over the attached screenshot of the mail.
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Dec 24, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
Ibibo Group / Goibibo Customer Care's response
Hi aksdixit70,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.
Verified Support
Nov 15, 2018
Ibibo Group / Goibibo Customer Care's response
Hi aksdixit70,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked the screenshot as well and found that we have committed for the refund of the one sector which was not confirmed(VTZ-CCU) and same has been processed.

Refund date: 31 Oct 2018
Bank Reference Number: 74332748305830418597894
Refund amount: INR 2, 374.00

Please note that we have already processed the applicable refund and hence we would not be able to process any further refund.

Assuring you best of our services.

Regards,
Team Goibibo.
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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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