Ibibo Group / Goibibo — goibibo fake hotel booking

We booked hotel at ooty for 19thapril19 to 20thapril19.
Upon arriving at hotel at around 9pm, found that it was locked from outside. Called the hotel reception. They told they don't accept through goibibo and used foul languages. We had to suffer a lot as it was night time, too late to get another hotel and money was deducted by goibibo also.
Goibibo does not have a customer care no to report to also. Again their support link does not work.

Hotel details:
Daffodil cottages, hollywood hills, 980/5, woodcocks road, kandal, ooty, tamil nadu 643001
Booking ref: htly3rnmsx