Ibibo Group / Goibibo — goibibo international airlines booking | generated ticket with incomplete information on baggage results a huge loss of amount

Address:	Bengaluru, Karnataka, Bangalore, Karnataka, 560300
Website:	Bengaluru international Airport

Hello everyone,

Issue : goibibo baggage policy.
Loss : huge amount loss

I had my travel from bangalore (India) to dusseldorf (Germany) on feb 2020. I have booked my ticket with the goibibo airline services (To and fro journey).in the generated ticket by goibibo the baggage policy is mentioned as below.

Allowed baggage :

2 pc - check-in 23 kgs each
1 pc - cabin 7 kgs each

I have traveled from dusseldorf to bangalore on december which is my onward journey and no issues with the travel.

Dusseldorf - bangalore airline details:

Dusseldorf to munich - lufthansa airlines
Munich to bangalore - oman airlines

During my return journey from bangalore to dusseldorf they have not allowed me with the following baggage.

Baggage info :

2 pc - 23 kgs each
1 pc - 7 kgs each

The oman airways said they will allow only 30 kgs (1 pc is 15 kgs) which i don't aware.

I have not aware this because i have traveled from dusseldorf to bangalore with the same airlines. During my return journey i dont have a choice apart from paying the excess baggage amount since i cannot call to the goibibo service in the short of span of my boarding.

Goibibo interaction after the issue:

I have called the goibibo customer care next day and escalated the issue. I got vey poor response as follows.

1. Goibibo says we know the oman airways provides 15kg of baggage of each piece.
Question: as a service provider if they knows the baggage allowance why cant it be printed in the ticket.

2. I have sent around 40 emails and more than 50 calls to the customer care and the response is very poor and they say that you need to check with the airlines.

Question: when we travel through multiple transists having more than 3-4 flights in between, do we need to check all the airlines to confirm the baggage?

3. The service provide (Goibibo) says yes you need to check with airlines.

Question: if we want to check all these information with airlines then what is the point in booking from goibibo?

I have escalated this issue for more than 20 days and still continuing their response is as follows.

"we cannot do anything this is as per our policies and this is the final decision"

I have gone through the all the terms and conditions of the goibibo website and found weird terms and conditions in my opinion.

When a customer travels through some airlines cant those airlines information is clearly printed in the ticket?

Its a system generated ticket they can print if they want, if they knows the information how a customer will get know?

For example: "if any flight ticket cancels their flight until unless they provide the re-ticket we are not responsible for the amount paid"

What is this, then what is the need of booking from the service.

Moreover i sent all the attachments related to the tickets and their terms and conditions and clearly and they are telling its their final decision and they cant do anything.

I would like to bring this issue as many people are facing the same issue when i read through the reviewed and they are fed up to bring to the social media to make everyone aware.

My dear people please be aware with the services while booking tickets be clearly check with them if any details are confusing. This is to create the awareness.

Looking for the help to recover my money.

I have all the proofs if required i will provide those.

Please reach out to the below email for further communications.

Email : [protected]@gmail.com