[Resolved] Ibibo Group / Goibibo — gst invoice not providing

1 Review
S.a.s.nagar (mohali), Punjab, India
 sunilmittal92 on Feb 10, 2018
Dear sir,
Today i am make three flight booking in your website and fill complete detail of gst at business option, but after deduct payment they not update the gst number at invoice.

I am also call to your executive after there confirmation i book my 2nd and 3rd booking with screenshot of gst details filled. But i am not received that details in invoice.

Please find attached screenshot.

1. Booking details :
Ticket no :nakttis6e
Travelling date : 19-feb
Booking no : ttis6e
Booking id : gofld2ec0e[protected]
Invoice no : df[protected]
Airasia flight 128

2. Booking details :
Ticket no :amdj5nfa2
Travelling date : 22-feb
Booking no : mqkavq
Booking id : gofld834e[protected]
Invoice no : df[protected]
Jet airways 9w/mqkavq

3. Booking details :
Ticket no :n6exe5kpz
Travelling date : 22-feb
Booking no : xe5kpz
Booking id : gofld5b4bd[protected]
Invoice no : df[protected]
Indigo 6e/xe5kpz

Please resolve this issue and give me revert asap.

Sunil mittal
Cosmic technologies

gst invoice not providing
gst invoice not providing
Complaint marked as Resolved Mar 15, 2018

Complaint Status

[Feb 11, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Feb 11, 2018
Dear Sir

Greeting from Goibibo

This in regards to the booking id: NAKTTIS6E, AMDJ5NFA2 &N6EXE5KPZ.

Thank you for writing to us. Please be informed that we have checked and found that the GST details were not shared at the time of booking. Hence, the same cannot be updated now on the invoices.

We would appreciate your understanding on the fact that the invoices are auto-generated and once generated cannot be modified.

For further query, please feel free to write back to us.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Updated by sunilmittal92, Feb 12, 2018
Dear Sir,
Thanks for your prompt reply.
How to do that I am already share my GST filled details in your business option this is your technical problem but you just blame to customer this is shame on you.

I am making 2nd and 3rd booking after confirmed from your representative and they confirm me take the screenshots and send it to goibibo if your GST details is not update in invoice.
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    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - gst invoice not providing