[Resolved]  Ibibo Group / Goibibo — hotel booked but declined during check-in

Dear team,
I made a booking for my friend at sai ajinkya hotel in shirdi twenty days before our check-in date. Yesterday (16th oct) he went to the same hotel along with his family members and children. The hotelier said, "no rooms are available. We didn't receive money from goibibo. You go somewhere else for the rooms. I can't provide any rooms now at this moment".
Is this the way you treat your customers?
I always prefer to make bookings in your website. Even referred your website to my friend. I think i did wrong
Why can't you inform us prior in case you're not able to arrange the room earlier?
He went along with his family members (Including children, sr. Citizens & physically handicapped person). What would have happened if he doesn't get another hotel? Is it the way you give respect to your customers?
I immediately contacted your support team. You said that i'll get a call back from you. But you never called me till now. Just initiated the refund for my booking
Your role will be done if you just initiate the refund?
I didn't like the way you treat your customers. Feeling so sad for trusting your website all these years.
Thanks for the good lesson. I don't want to refer your website to any of my friends