Ibibo Group / Goibibo — hotel booked for another, date after payment confirmation it was showing to other date

PrasadRahul77

from Sambalpur, Odisha

Address:

560100

I had booked hotel on ibibo website for the date of 23/7/2019 to 24/7/2019, after booking when i made payment online i got confirmation message that hotel was booked for 22/7/2019 to 23/7/2019. This was the non -refundable cancellation booking as per their term. I made complain to customer care twice and requested to modify my date, but all were just playing game with me .They told that they will talk with hotel manager and call within 15 minute.But they were not responding.Simply cheated and ate my money.
My booking id : HTLH75NZH6
Case ID : 28893776

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Comments

Shaikh Mohammad Niyamathulla

from Delhi, Delhi

Thanks

Moni Ranganathan

from Coimbatore, Tamil Nadu

We have cancelled the ticket and raised complaint on goibibo on June 26th on refund for the cancelled ticket. No response or proper answer from goibibo since June 26th. It's been 20 days now. They are not responding properly and they are not arranging any call back with the concerned team also.