[Resolved] Ibibo Group / Goibibo — Hotel booking - Money received by goibibo but still no confirmation received for hotel booking | |
I booked a hotel room through goibibo app today and it displayed a booking ID when the transaction was completed. After that, I did not receive any SMS or email confirmation of the booking nor does the "trip" section of the app shows any information of my booking. I reached out to the company on twitter and they asked for my contact details and have kept quiet since then. I reached out the hotel as well and they said that they have not received any intimation from goibibo regarding the hotel booking in my name. Basically, this company took my money and is now not giving me hotel confirmation nor responding to my requests for refund of the amount.
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Dec 24, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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