[Resolved] Ibibo Group / Goibibo — hotel booking refund issue

satya sundar Behera

from Kolkata, West Bengal

Address:

BHAWANI ALLEN ENCLAVE, FLAT 3D, 3RD FLOOR,BLOCK D,, MONDALPARA,KESTOPUR, Kolkata, West Bengal, 700102

Hello team,
I did a hotel booking for puri for upcoming 31st may'2019 to 2nd june'2019. Post cyclone there is no electricity restored along with water problem exists. Hence tried calling goibibo customer care no to get the status. But every time the customer care no got disconnected automatically to get update from gia. But the chat suppprt is really bogus and answered nothing related to my query. Aftet talking to hotelier (The only option given by goibibo) he asked for canceling the booking and complete refund would happen. But in my goibibo app i can see 0 refund. Incase of natural calamity where the hotel is not accepting guest, how can goibibo is doing this kind of fraid with people.

Booking details:
Booked through - goibibo app
Booking id - htlkrqr4dz
Name - satya behera
Hotel - gadadhar resort
Mobile no - [protected]/[protected]

Please help in this regard.

Thanks,
Satya

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Jun 25, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear satya sundar Behera,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDKRQR4DZ.

We checked booking details and please be informed that applicable refund has been processed on the same account/credit card/ mode of payment with which you confirmed the booking.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: May 18, 2019, 11:30 p.m.

For any clarification, please revert on the Ticket #27875676.

Assuring you best of our services.

Regards,
Team-Goibibo