[Resolved] Ibibo Group / Goibibo — hotel booking refund vritti | |
Hello, I have been trying to reach Goibibo for almost a week, to no avail. Once that I did reach, they put me on hold for so long that I had to hang up. Highly disappointed with your customer service. I had booked a hotel ‘18340 Oyo Grand Pune’ for 4th June. Due to some work, I reached late at around 10pm. The staff denied me any room, saying that a previous customer took the keys of the room that was allotted to me by mistake, and that my room was blocked. They refused to arrange for any alternative either. I had to book another room (which was also an Oyo) so late at night. 1. Want a refund for Oyo Grand Pune 2. Want a refund for the alternative hotel (Oyo 22997 Beverly Hills Pune) 3. Kindly remove this hotel from your list. Very, very disappointed. Please do the needful. Was this information helpful? | |
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 12, 2019 Ibibo Group / Goibibo Customer Care's response Dear VrittiGandhi, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 14, 2019 Ibibo Group / Goibibo Customer Care's response Dear VrittiGandhi, Greetings from Goibibo.com Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear VrittiGandhi, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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