[Resolved] Ibibo Group / Goibibo — hotel booking through website

sanjay9911

from Kharagpur, West Bengal

Address:

Gurgaon, Haryana

Dear Team,

Greetings!

Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
Hotel care taker was confirmed to OYO to this problem.
Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

Because this is not my fault, that is your poor services

Oyo complain no[protected] & 14619698

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May 24, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 17, 2019

Updated by sanjay9911 Dear Team,

Greetings!

Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
Hotel care taker was confirmed to OYO to this problem.
Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

Because this is not my fault, that is your poor services

Oyo complain no[protected] & 14619698

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear sanjay9911,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Apr 18, 2019

Updated by sanjay9911 dear sir,
greetings!

my booking id-HTLRSQWU3T

date[protected] to[protected]

REGISTER MOB NO-[protected]
PAYMENT THROUGH- GOIBIBO SITE

Regards
Sanjay kumar
[protected]

Apr 21, 2019

Updated by sanjay9911 Dear goibibo,

I am waiting for your revert.

Regards
Sanjay Kumar
[protected]

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Dear sanjay9911,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDIOSRSQWU3T.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27600453.

For any clarification, please revert on the Ticket #27600453.

Assuring you best of our services.

Regards,
Team-Goibibo

Apr 22, 2019

Updated by sanjay9911 Facts of the case!

1.[protected] we have booked OYO hotel booking in Kolkata through goibibo website.
2.[protected]@ 12:30 am around my flight was delay around 5 hours . I was reached Kolkata 12:30 am & go to hotel, I was called to hotel care taker but hotel care taker was denied to check in due to non electric facility on that time, just I was called to OYO & explain to this matter but no body help.& whole night I was stay on road.

3. Then I was cancelled to hotel booking.
4. I was called goibibo customer care toll free number but number is not valid.

Apr 22, 2019

Updated by sanjay9911 Request you to please help on this case & kindly refund my amount.

Pls call & close to this case ASAP

Regards
Sanjay Kumar
[protected]

Apr 24, 2019

Updated by sanjay9911 Dear Goibibo,

Greetings!

I am waiting for your revert!

Regards
Sanjay kumar
[protected]

Apr 26, 2019

Updated by sanjay9911 Pls update on urgent basis.