Ibibo Group / Goibibo — hotel cancellation

Hi
I am trying to cancel my hotel booking in goa because of stuck in between the station from last 20 hrs because of landslide, so that why i am trying to cancel the booking via phone and app but it's unable and customer executive are picking my call also.

Please take action against this complain.

Details :
Dear *swaraj* 🙏🙏🙏,

Your hotel booking at 🏨 *kay's riverview resort certified by gostays* from *10 aug* to *12 aug* has been confirmed with booking id htl5t58fv6! 👏👏👏

Booking details 👇👇👇
*hotel name* 🏨 - kay's riverview resort certified by gostays
*city* 🌏 - goa
*check-in* - 10 aug
*check-out* - 12 aug
*money back guarantee* - your gostays booking is covered under money back guarantee. Please click https://go.ibi.bo/yUTOKFku3X for more info.

*kindly note that your booking is already confirmed and you don't have to call us to check this.*

If you wish to modify your booking, please visit - https://go.ibi.bo/KLDJVc9u3X

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇