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Ibibo Group / Goibibo

[Resolved]  Ibibo Group / Goibibo — hotel check in

Address:575001
Website:Goibibo

I have booked room at phuket on 22nd of april for the date 23-25th i am stranded here at the hotel lobby for more than 3 hours and till now my check in not been done as go ibibo has not sent them the mail and payment is not been done. Called goibibo staff nobody is sorting my problem out, everyone is making me wait wait and wait. Nobody has called me back from your end and waiting in the que to talk to the concerned person and disconnects.
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May 24, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo.com

We tried to pull up your booking details with your e-mail address and phone number, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.
Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

We are awaiting a response from your end.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight Team
Apr 23, 2018
Updated by Nazilmalik I am providing you my contact number [protected]. My booking id is htlx2tang3. My call from thailand was being disconnected several times. I called more than 15 times and each time i had to explain my problem to each person who recieved my call. I was with my family including a baby of 2 years old. Goibibo i am not going to spare you for this negligence i am going to sue you for this. You made me struggle to find me a room in another country
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Comments

I already sent u mail at your web site..but ibibo has not refunded my money..i cancelled my hotel booking on 14th itself..till now I have not been refunded back the money

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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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