Ibibo Group / Goibibo — hotel property refuse to check in due to online booking

 
2 Reviews
near ramgarh cantt railway station, Ramgarh Cantt, Jharkhand, India
 jitendra behera073 on Feb 24, 2020
Date of the incident - 06/10/2019
Oyo 41323 hotel raj heritage
I had booked hotel in hotel raj heritage from date 06/10/2019 to 10/10/2019.in this morning of 6th oct. When i reached this above hotel, he refused to stay in their hotel and when i asked for the reason, property honor replied we are not allowed online booking. So i returned back and stayed outside.
I tried to contact go ibibo customer care but unable to connect with them, then i contact to given number for any questions related to the property, you can contact oyo 41323 hotel raj heritage directly at: [protected] or [protected]@oyorooms.com
Oyo also registered complaint regarding this matter and assured that they have been refunded my amount within 7 to 14 working days, but when i called oyo after 20 days for refund they again denied to refund and informed me to take refund from goibibo.
Here is some registered oyo complaint no[protected],[protected]Refund complaint), 22275271
So i am help less.

hotel property refuse to check in due to online booking
hotel property refuse to check in due to online booking
hotel property refuse to check in due to online booking

Complaint Status


[Feb 25, 2020] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi sorry for the inconvenience caused. Kindly share the registered contact number so that we could get it checked. ~Dia

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    Customer satisfaction rating
    54%
    Complaints
    2656
    Pending
    56
    Resolved
    1406
    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    location
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - hotel property refuse to check in due to online booking