[Resolved]  Ibibo Group / Goibibo — hotel room booking

On 13/03/2019 I booked two rooms at Chandana Residency through goibibo and we occupied the room on 14th. I was accompanied by my wife, daughter, father and mother. I have a property near Marayur and some work was going on there which I was supposed to supervise.
Morning 15th my father was not feeling well. He is 83 years old and have some health problems (angiogram done and suffered from stroke three years ago) and is taking medicines for the same. So we decided to stay at the hotel for one more day and i booked through goibibo (Goibibo booking id: HTLSZXRKB6 Hotel booking id: [protected]) and received the e-ticket as well. When I contacted Chandana reception they said they did not received any communication from both ibibo or Oyo rooms. Then we contacted Oyo customer care number [protected] twice (10:05 am – 00.06.17 hrs and 10:37 am – 00.02.45 hrs) and goibibo customer care number [protected] (10:44 am – 00.01.11 hrs) from my mobile number [protected] and goibibo live chat. All these efforts did not give any result and the hotel management told if they didn’t receive any confirmation from Oyo by 12:00 noon we will have to vacate the room. As no such confirmation received we vacated the room.
As my father’s health condition was not good we took big risk and returned home which is 180 km away. As I was engaged in confirming the room booking I could not go to my property and supervise the work.
Due to this situation we suffered financial loss, mental stress and risked my father’s health. So I want you to compensate my losses occurred due to this. I don’t want to spoil your company reputation. I still think we can have a good settlement. I expect a reply within 7 days.
MANOJ N S
MOB NO : [protected]
23/03/2019