[Resolved] Ibibo Group / Goibibo — hotel room is different from what is showing in the website

Monika Monu

from Noida, Uttar Pradesh

Address:

122001

I booked a maharaja deluxe room in samrat hotel gurgaon (Booking id htlhe7n4rb) after check in, they provided me with normal deluxe room hotel saying that after 1 hour they will provide me with the booked room. After questioning about the room again they are saying its not available. If booking is done from today for that room, how its not available i don't understand. And when other people queried regarding availability of maharaja room, to them they are saying its available. But they are not providing those rooms if we did online booking from goibibo website. Kindly look into the matter

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Jul 25, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Monika

Greetings from Goibibo.com

This is in regards to your booking id: HTLHE7N4RB

As per our telephonic conversation, we were able to resolve your issue on the real-time basis so hereby we are resolving this ticket.

We thank you for choosing Goibibo as your preferred travel partner.

Thanks & Regards
Ajay Kaushal
Customer Delight
Available Till Tuesday from 02.00 PM To 11.00 PM